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My Blog
Blog
What makes a good Tire, wheel & rim Serviceperson?
Posted on 15 June, 2020 at 14:04 |
What makes a good Tire, wheel and rim serviceperson? A lot of things have changed in the 40+
years I have been working with tires, wheels and vehicles. One of the things
that has not changed is people and attitude.
There are some people that “know it all”. I will call them “know it
all’s.” They have learned some things and as far as they are concerned, they
have nothing more to learn. Then there are
some people who want to question everything. They ask questions about
everything they encounter. What is this? What does this thing do? Why does this
look the way it does? Much of the problem with the “want to know’s” is that
they don’t retain anything. They don’t really want to know, they just want to
question everything. The
ones who impress me most are the “sponges”. These guys and gals will soak up
everything. They don’t have preconceived notions about anything. If it is
knowledge they want, then they will accept it from any source. The problem with
these people is that they are willing to absorb knowledge no matter what the
source. Like unfiltered water, as they absorb everything, they sometimes pick
up contaminated material, and information. That can be hazardous. The people who end
up being the most successful are the ones who absorb knowledge like a sponge,
filter the crap out of it, question everything, and end up with a lot of
knowledge. But they are willing to accept the fact that they do not yet know it
all. They are prepared to continue learning, adapting and filtering knowledge.
They are also the ones who do not jump to conclusions, they are diligent about
following the rules of safety and are willing to pass their knowledge on to the
“newbies”. The most important
characteristic of the most successful people is that they learn from everyone.
They learn what not to do from those who will not do it right. They are willing
to learn new methods and ways of doing things from those with a better idea,
and they are a good example for those who are willing to learn from them. |
Categories: People
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